Tips For Training Employees On An Office Phone System

One of the first things that new employees are going to have to do when they start work at a new company is to learn how to effectively use the phone system. This is vital for inter-office communication, as well as for communicating with customers and clients. The following are some tips that can make this process easy.

1. Remember to cover even the basics.
For employees who have been with the company for a long time, many things may feel very obvious and easy – such as transferring calls from one office to another – but new workers will not know how to do these things. Always remember to start with the basics.

2. Allow employees to ask questions.
Many trainers simply go through the steps and then assume that employees understood everything that was said. While this can help, there are definitely going to be things that were missed or additional things that employees want to know. Give them a chance to ask questions at the end to cover any specifics.

3. Use more training sessions periodically.
Phone systems do change from time to time as they are updated. For example, mobile devices might be integrated into systems that only used landlines before, or you might have switched to a voip service. Every time that there is a change, make sure to turn to more training sessions so that workers know about all of the alterations. These refreshers can also be a good time for new employees to ask further questions, if they have run into them after their training.

The phone system is something that your employees will use on a daily basis, so it’s crucial that they know how to use the system to the fullest.